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Got a question about uniforms, orders, shipping, designs or club/school order enquires? We're here to help. Reach out using the contact form below and we'll get back to you as soon as possible.
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Frequently Asked Questions
Find answers to common questions about our products and services
As all our products are made to order, we do not offer returns/refunds for change of mind, wrong size choice, or design changes after approval. Once a tech sheet is approved, those details are final.
This doesn't affect your rights under consumer law - if there's a fault or the product isn't as agreed, we will take care of it in line with ACL.
Standard shipping typically takes 3-4 weeks from tech sheet approval. Express shipping options are available.
Yes, we ship to any address within Australia. Some regional addresses may take slightly longer to arrive.
Tracking is generally not provided. To get an update on your order, you can contact us via our online form or email us directly at orders@thejerseyjoint.com.au
Most of our core range does not have an MOQ. The exception to this are things like socks, hoodies and medallions.
Reach out if you have any specific questions about our MOQ's.
Our tech sheets are sent to all customers for approval prior to beginning production. This allows customers to double check that all sizing, design details, player details and mockup are correct. Once approved, your order will go into production, so please check this carefully.
We offer exclusive pricing to our clubs and schools. If you're interested on behalf of a club or school, contact us to get a price list sent to you.